This Privacy Policy describes how Eki Mental Health PLLC (“we,” “our,” or “the Practice”) collects, uses, and protects information through this website (https://ekimentalhealth.com). It is distinct from our HIPAA Notice of Privacy Practices, which governs the use of Protected Health Information (PHI) once a clinical relationship begins.
The website is not a place to share PHI. Please do not submit clinical questions, symptoms, medication details, or other protected health information through the contact form, email, or any unsecured channel. After your first visit you will be invited into a secure patient portal for clinical communication.
1. Who we are
Eki Mental Health PLLC, a Texas professional limited liability company, operating in Austin, TX 78758. Phone: 512-729-3088. Email: isidnp78@gmail.com (non-PHI inquiries only).
2. Information we collect
- Identifiers: name, email address, phone number, and any information you submit through contact or booking forms.
- Demographic data you choose to share (age range, location, insurance carrier).
- Device & browsing data: IP address, browser type, device identifiers, pages visited, referrer URL, and approximate location. Collected via privacy-respecting analytics.
- Booking data: if you proceed to schedule, the booking platform (Valant) collects information directly from you under its own privacy practices and a HIPAA Business Associate Agreement.
3. How we use information
- To respond to inquiries and schedule appointments.
- To verify insurance and explain fees prior to your first visit.
- To improve the website (aggregated analytics — no individual profiling).
- To comply with legal obligations.
4. Third-party services
- Valant (booking and EHR) — covered by a HIPAA Business Associate Agreement.
- Privacy-first analytics (Plausible / Fathom-equivalent) — cookieless, IP-anonymized. No targeted advertising pixels are used on this site.
- Hosting (Vercel or equivalent) — server logs only.
5. We do not sell your data
We do not sell or share your personal information for cross-context behavioral advertising. We do not use Meta Pixel, Google Ads conversion pixels, or LinkedIn Insight tags on this site. We honor the Global Privacy Control (GPC) universal opt-out signal as required by Texas law beginning January 1, 2025.
6. Texas residents — your TDPSA rights
Under the Texas Data Privacy and Security Act, you have the right to:
- Confirm whether we are processing your personal data and access that data;
- Correct inaccuracies;
- Delete personal data we hold about you;
- Obtain a portable copy of your data;
- Opt out of targeted advertising, sale, or profiling.
To exercise any right, email isidnp78@gmail.com with the subject line “Privacy Request.” We will respond within 45 days; if we deny a request, you may appeal in writing within 60 days. After appeal, you may also file a complaint with the Texas Attorney General at oag.texas.gov.
7. Security
The website uses TLS encryption in transit and reasonable safeguards aligned with industry best practice. No system is perfectly secure; please do not submit clinical information via the website.
8. Children
The website is not directed at children under 13. We do not knowingly collect data from minors without parental consent.
9. Retention
Inquiry data submitted through the website is retained for up to 24 months for follow-up purposes, unless you request deletion sooner. Clinical records, when a treatment relationship is established, are retained as required by Texas Board of Nursing Rule 217.11 and applicable state law (typically 7 years).
10. Changes to this policy
We may update this Privacy Policy from time to time. The effective date at the top reflects the current version. Material changes will be highlighted on the home page for 30 days.
11. Contact
Questions about this policy: email isidnp78@gmail.com or call 512-729-3088.